CANCELLATION
When you want to cancel your order after the payment has been received by us, please make contact as soon as possible. We can not cancel the order after the shipping label has been created. Hard to state a time for that but it can be as quick as 2 hours after the payment has been received.
In case only the shipping label has been created without any further steps of the shipping process, the price of the item alone (without shipping) can be refunded.
When the order has already been shipped, you can only use the return policy terms.
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, always contact us at contact[at]summitamps.com. After making contact further details will be presented.
No shipping costs – both ways – can be covered by Summit Amplifications.
You can always contact us for any return questions at contact[at]summitamps.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact[at]summitamps.com
Please note that this refund does not include any shipping costs, whether already paid or paid for sending the item back to us.